FREQUENTLY ASKED QUESTIONS
How do I order a custom surfboard?
To place an order, browse our range of surfboards and decide the model you’re interested in. On the product page, click the Start Your Order button, then fill out the enquiry form with your details.
In your message, let us know the board model, dimensions, colouring, fin system, and any custom options you’re considering. Once we receive your enquiry, we’ll be in touch to confirm your order details, pricing, and next steps before we start building your board.
How long will I have to wait for my custom surfboard?
The build time for surfboard orders is approximately 3-4 weeks. Once your board is complete and passed our quality checks, we’ll arrange a suitable delivery time with you.
Can I get an Aloha surfboard shipped to me in other areas of Indonesia outside of Bali?
Yes, we offer Shipping & Delivery to all regions across Indonesia. We work with trusted courier partners to ensure safe and reliable delivery, whether by land, sea or air. Get in touch to discuss shipping options for areas outside of Bali.
Can I get an Aloha surfboard made in Bali and shipped to me Internationally?
Currently we only offer shipping within Indonesia. We do not ship surfboard orders internationally.
How much does shipping cost within Indonesia?
We offer flat-rate delivery across Bali for Rp 300.000 on all surfboard orders.
For locations outside of Bali, shipping rates vary depending on destination, board size, and shipping method. Typically the price for shipping surfboards throughout Indonesia is approximately Rp 1.000.000-1.500.000 depending on the location.
If you need a board shipped elsewhere in Indonesia, reach out via the Contact page and we’ll discuss the options with you further.
Can I pre-order my surfboard before I arrive in Bali?
Yes. If you’re travelling to Bali and would like a new board ready for your surf trip, you can place your order before you arrive. We’ll build your board in advance and deliver it directly to your villa, surf stay, or hotel once you’ve checked in.
To ensure your board is ready in time, we recommend placing your order at least 4 weeks before your arrival.
What is your returns policy?
As all custom surfboards are made to order, we generally do not accept returns unless there is an order error, quality issue, or damage during shipping. If you believe there is a problem with your board once it has been delivered, please contact us immediately with photos and a description of the issue. All return requests for surfboards must be made within 24 hours of receiving your delivery.
For clothing, surf hardware and accessories, we accept returns & exchanges within 7 days of delivery, provided the item is unused, undamaged and in its original packaging. Returns & exchanges shipping costs are the customer’s responsibility unless the item is faulty.
STILL HAVE QUESTIONS?
Get in touch via our Contact page. We're happy to answer any additional questions you may have and provide expert advice to help finalise your order decision.