SHIPPING & DELIVERY

Once your order details are confirmed and your deposit is received, we'll begin building your surfboard. Our standard build time for both stock and custom boards is approximately 3–4 weeks. Once complete, we'll deliver your board directly to your villa, hotel or surf stay anywhere in Bali. If you're travelling to Bali, we can securely store your board in our boardroom until you're ready to receive it.

If you're pre-ordering your board before arriving in Bali and currently unsure of your exact delivery address, or still deciding where you'll stay—you can still place your order with us today and we'll confirm the delivery address with you once you've finalised your travel plans.

If you have any further questions about deliveries or need more information, drop us a message via the Contact page.

SHIPPING RATES & TIMEFRAMES

Surfboard Delivery in Bali

Bali Delivery (Surfboards): IDR 300.000
Bali Delivery (Apparel & Fins): FREE

Same-day delivery once your order is ready.

If you are traveling to Bali, we can securely hold your order until you are ready for delivery.


Surfboard Shipping Throughout Indonesia

For locations outside of Bali, shipping rates vary depending on destination, board size, and shipping method. Typically the price for shipping surfboards throughout Indonesia is approximately Rp 1.000.000-1.500.000 depending on the location.

5-7 days delivery timeframe once your order is ready.
Contact us directly to discuss this option further.

UNFORESEEN CIRCUMSTANCES

Please note that unforeseen circumstances may occasionally happen beyond our control. On rare occasions, delivery times may be delayed due to cultural holidays, peak traffic periods, road closures, and other unforeseen circumstances. In the event that an unforeseen circumstance occurs, we'll find a solution for you as quickly as we can.

RETURNS

As all custom surfboards are made to order, we generally do not accept returns unless there is an order error, quality issue, or damage during shipping. If you believe there is a problem with your board once it has been delivered, please contact us immediately with photos and a description of the issue. All return requests for surfboards must be made within 24 hours of receiving your delivery.

For clothing, surf hardware and accessories, we accept returns & exchanges within 7 days of delivery, provided the item is unused, undamaged and in its original packaging. Returns & exchanges shipping costs are the customer’s responsibility unless the item is faulty.