Refund policy

 

As all custom surfboards are made to order, we generally do not accept returns unless there is an order error, quality issue, or damage during shipping. If you believe there is a problem with your board once it has been delivered, please contact us immediately with photos and a description of the issue. All return requests for surfboards must be made within 24 hours of receiving your delivery.

For clothing, surf hardware and accessories, we accept returns & exchanges within 7 days of delivery, provided the item is unused, undamaged and in its original packaging. Returns & exchanges shipping costs are the customer’s responsibility unless the item is faulty.